Service Contracts supported by OEM’s require deep integration of both departments and Systems.
ALMExp’s consultants have first hand experience of both establishing and operating a wide range of Service contracts ranging from Spares inclusive repairs through to Full Platform Availability contracts.
ALMExp’s insight can provide improved levels of customer support and improved financial stability and understanding across the key areas:
– Customer Interfaces
– Internal Interfaces
– Performance Management, reporting and controls
– Financial Controls
– Service Level Optimization